MESSAGE FROM STAN
Thank you for being a valued customer of Heritage Bank of Nevada.
Given global concerns regarding the Coronavirus (COVID-19), I wanted to personally reach out and share the extra precautions Heritage Bank is taking to keep our customers and employees safe and allow them to keep banking at Heritage with confidence.
Amid ongoing concerns about the Coronavirus COVID-19, we at Heritage Bank of Nevada are carefully monitoring the latest reports from the Centers for Disease Control (CDC) and local health organizations. As always, our focus is the safety and well-being of our customers, employees and the communities we serve.
Coronavirus COVID-19 Readiness
We stand ready to work with those experiencing financial difficulty as a result, and we are taking the necessary steps to avoid potential disruptions of service to our customers.
If you visit our branches, please know that our branch staff are ready and available as always. Here are a few of the ways we are here to serve you during this time:
No Worries Banking
We’ve augmented daily cleaning procedures of our branches and ATMs with the use of disinfectant products identified on the Environmental Protection Agency’s (EPA’s) list of registered disinfectants effective in killing COVID-19 on high-touch surfaces, have made hand sanitizer readily available to staff and customers, and are educating branch employees on best practices recommended by the CDC.
Here are some examples of what we are doing:
Disinfecting high-touch hard surfaces throughout the bank, drive-up lanes
Educating our staff on COVID-19 symptoms as well as preventative measures
Instructing employees on washing their hands, which has been proven by the CDC to be the most effective preventative measure
Recommending that those who are not feeling well to stay home to prevent the spread of germs.
I can also assure you that we have contingency plans in place that are designed to minimize any service disruptions due to coronavirus impacts. These include remote access capabilities, alternate work locations for employees and continuity plans for critical operations.
Further, out of an abundance of caution, and as part of our ongoing efforts to protect the health of our employees and customers from the potential impacts of the coronavirus, Heritage has enacted new international and domestic business travel restrictions, and new approval requirements for business travel and bank hosted events. We also continue to share health and wellness information, including prevention tips from the Center for Disease Control, with employees.
You Have Options
We encourage you to access your account(s) from home using our electronic and telebanking services to view transactions, check balances, make mobile check deposits, make payments, transfer funds, and more. Be assured that you can bank when, where and how you chose with our drive-thru windows, ATMs (located at each Heritage Bank branch, plus a network of thousands of surcharge-free ATMs nation-wide), Night Depository drops, online banking, mobile banking, bill pay, remote deposit capture, mobile deposit and telebanking.
We also strongly recommend that you leverage all the available Heritage Bank tools and resources for self-service banking and 24/7 account access through our mobile, online and telephone banking services. Through these channels, you can check balances, transfer funds, deposit checks or find the nearest ATM. If you are not enrolled in Online or Mobile Banking and you need assistance with the process, please call or visit your Heritage Bank branch. In addition, we ask that you use our ATMs and Drive-thru teller windows for deposit and loan transactions.
While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, it does not alter our focus on continuing to serve you. We have the people, technology, products, services and tools to do just that. We're doing all we can to make sure our branches are open, and our branches are staffed. You can count on us at times like this, especially if you need our help.
We will continue to monitor the situation and evaluate additional measures to support our customers and communities as needs arise. We will communicate any additional information via social media, online and mobile banking notifications, email, and mail as necessary.
There is no denying that COVID-19 has had an impact on our communities. Again, you can rest assured that Heritage Bank remains in close contact with governmental health agencies and is taking the proper precautions as this situation evolves.
Thank you for your long-term trust in Heritage. Our dedicated employees and customers have been at the center of our business since we opened our first branch twenty-five years ago, and we remain committed to offering you a safe and enjoyable banking environment.
Thank you for being our loyal customer,
Stanley Wilmoth
President and CEO
Heritage Bank of Nevada
P.S. If you have questions, you can call me at (775) 843-7985!
