PLEASE REPORT ANY ERRORS OR OMISSIONS WITHIN 30 DAYS. YOUR FAILURE TO DO SO MAY AFFECT YOUR ABILITY TO HAVE THE ERROR CORRECTED
CASH RESERVE INTEREST CHARGE
We figure the interest charge on your Credit Line Account by applying the periodic rate to the “daily balance” of your Credit Line Account for each day in the billing cycle. To get the daily balance, we take the beginning balance of your Credit Line Account each day, add any new advances and subtract any payments or credits and any unpaid interest or other finance charges. This gives us the “daily balance.” The interest charged to your Credit Line is determined by applying the applicable daily “Periodic Rate” to the balance described herein. Then we add together the periodic interest charges for each day in the billing cycle.
HOME EQUITY FINANCE CHARGE
We figure the FINANCE CHARGE on your Home Equity account by multiplying the daily periodic rate by the daily principal balance. We then total the periodic interest for all days in the billing cycle. This gives us the total periodic FINANCE CHARGE. The daily principal balance is determined by starting with the balance at the beginning of each day, subtracting any payments or credit received for that day and adding any new loans, principal advances, and other debits posted to the account that day. This account is a variable rate Home Equity Loan, as such the periodic rate may vary. Please refer to the agreement and disclosure you received when your account was opened for other information regarding the terms and conditions of your account.
The Bank will consider an account as dormant after one (1) year of inactivity. Accounts subject to a term will not be deemed dormant during that term, but the one (1) year period shall commence the day after maturity. A dormant account will be subject to service fees as set forth in the Schedule of Fees pamphlet. Nevada law requires that your account balance be turned over ("escheated") to the State of Nevada if, for three (3) consecutive years, you have: (i) not made a deposit or withdrawal, or (ii) not written to the Bank concerning your account or otherwise indicated an interest in the account. This three (3) year period starts over again whenever you do any of these things, and for certificates of deposit it does not begin until your certificate matures.
THE FOLLOWING NOTICES APPLY IF YOUR ACCOUNT IS MAINTAINED FOR PERSONAL, FAMILY OR HOUSEHOLD PURPOSES: IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS
Telephone us at (775) 348-1000 or write us at P.O. Box 11920, Reno, NV 89510 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.
We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will recredit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.
YOUR BILLING RIGHTS: KEEP THIS NOTICE FOR FUTURE USE CASH RESERVE AND HOME EQUITY CUSTOMERS
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.
NOTIFY US IN CASE OF ERRORS OR QUESTIONS CONCERNING YOUR HOME EQUITY OR CASH RESERVE ACCOUNT STATEMENT.
If you think your bill is wrong, or if you need more information about a transaction on your bill, write us, on a separate sheet of paper, at Heritage Bank, P.O. Box 11920, Reno, NV 89510 as soon as possible. We must hear from you no later than 60 days after we sent you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information: (1) Your name and account number (2) The dollar amount of the suspected error (3) Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.
CHECK 21 NOTIFICATION
If you request the return of your original checks you may receive a "Substitute Check" in response. The Substitute Check is the legal equivalent of an original check and you have the rights that apply when you believe, in good faith, that a Substitute Check was not properly charged to your account. Contact your branch or call the number on the face of this statement to request a Check 21 disclosure.
WITHDRAWING CONSENT TO RECEIVE ELECTRONIC DISCLOSURES
How to Switch Back to Paper Documents
If you decide you would like to receive your statements and other account disclosures as paper documents you must contact your branch of account and request the change. There is no charge for requesting a change from e-statements to paper documents; however, if your account is an Electronic E-Checking account, you must change to an account that provides paper statements. At that time you should ensure that Heritage Bank of Nevada has your current contact information that does not rely on electronic notification. You will have to notify your branch as to which products and accounts you have selected to begin receiving paper documents. For example, if you receive electronic statements for both your checking and savings accounts, you may elect to continue to receive your checking account statement electronically and your savings account as a paper statement. You may print or make a copy of a statement or check by using the “print” button on your computer within online banking. If you choose to have the Bank provide you with a printed copy of a statement or check you will be charged $1 per copy plus research time required at $30 per hour or portion thereof.