Heritage Bank of Nevada is a community bank with seven branches located throughout the Reno, Sparks, Carson City and Carson Valley areas. The Bank has built a reputation for local decision-making, outstanding customer service and hiring employees dedicated to doing the right thing for the customer. If you are a person who enjoys putting the customer first, working in a fun environment, and wants to grow as the company grows, then Heritage Bank is for you.
Heritage Bank of Nevada offers competitive salaries and comprehensive benefits.
As of May 6, 2019 Heritage Bank of Nevada has the following openings:
NEW ACCOUNTS REPRESENTATIVE
Positions is full time with benefits, location is Carson City
The New Accounts Representative’s primary responsibility is focusing on customers’ needs. This will be accomplished by maintaining a high level of customer service while deepening relationships through referrals, service and sales activities
Essential Duties and Responsibilities:
Ensure professional, prompt, efficient and courteous service is provided to new and existing customers.
Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Accounts, and Certificates of Deposit.
Opens deposit accounts and sell other banking products (credit cards, online banking, mobile banking)
Adheres to all applicable compliance requirements.
Answers customer questions and investigates and corrects errors, following customer and establishment records. Exercises discretion, judgment and initiative regarding transaction problems and inquiries.
Ensure prompt, efficient and courteous service in renting of and granting access to safe deposit boxes. Admits customers to safe deposit vault.
May act as backup teller when needed.
Ability to deal effectively and tactfully in situations with customers.
Processes wire transfers.
Process Reg DD disclosure statements to appropriate maturing Certificate of Deposit customers.
Knowledgeable about bank security.
Understands policies and procedures of operations department.
Responsible for protecting bank from fraud at new accounts.
Responsible for ensuring accurate and complete documentation received on new accounts.
Ability to learn and understand the bank’s technology products in order to assist customers as needed
Able to assess customers’ needs, provide recommendations and build relationships with new and existing customers
Proficient and knowledgeable with basic computer software (ex: Word, Excel)
Excellent oral and written communication skills
EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school; or minimum of six months related experience and/or training; or equivalent combination of education and experience. Must have prior financial industry experience.
Full-time, 40 hours - includes benefits
Part-time, 20 hours - no benefits, hours Monday through Thursday 1:15 to 5:15 pm. Friday 2:15 to 6:15 pm, location Reno, Nevada
Primary responsibility is to process transactions accurately and efficiently in accordance with established bank policies and procedures. Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.
Minimum of six months customer service experience.
Minimum of six months cash handling experience.
Ability to work effectively as a team member.
Strong oral and written communication skills.
Ability to respond and assist customers with inquiries and/or problem resolution.
Careful attention to detail and time management.
Ability to identify customer financial needs, goals and objectives.
Proficiency in basic computer skills.
Previous banking/teller experience.
You may apply for any open position(s) by completing a Heritage Bank of Nevada Employment Application Package (download and save blank forms to your computer before completing application) may be mailed to Heritage Bank of Nevada, attn: Human Resources, 2330 S. Virginia St., Reno, NV 89502, faxed to 775.321.4177 or delivered to any one of the Bank's seven locations.
Equal Opportunity Employer:
Heritage Bank of Nevada is an equal opportunity employer. Simply stated, equal opportunity means that all suitable, qualified individuals have an equal chance to compete for job opportunities within the company, regardless of race, color, ancestry, religion, national origin, gender, sexual orientation, marital status, age, gender identity or expression, results of genetic testing, service in the military or any other characteristic protected by state or federal law.