ONLINE BANKING
Internet Banking
FREE ONLINE BANKING WITH BILL PAY
Heritage Bank of Nevada's consumer Online Banking with Bill Pay gives you the convenience, security and flexibility to access your checking, savings and/or money market accounts from your home or office computer, 24 hours a day, 7 days a week! You can review your deposit account information, make transfers between accounts, make payments on your Heritage Bank loans, and view & print copies of paid checks. Sign up today.
Online Banking
Our Online Banking gives you 24 hour, 7 days a week access to your checking, savings, and money market accounts from your home or office computer. Heritage Bank’s Online Banking combines convenience and flexibility while you easily conduct a wide range of personal banking transactions.
With Heritage Bank’s Online Banking, you can:
- Review your deposit account information.
- Make transfers between accounts.
- Make payments on your Heritage Bank loans.
- View and print copies of paid checks.
Heritage eCorp is an innovative business cash management solution that allows your business multiple advantages through the convenience of online access. You can view your entire account relationship in a convenient and easy-to-read format that provides real time account balance information needed to make critical fund management decisions. Heritage eCorp offers the tools you need to maintain close control of all your company’s cash functions, increase your investment opportunities, minimize borrowing, improve your company’s growth patterns and securely pay your company’s bills online. Click here to learn more.
In addition, Heritage eCorp’s sophisticated fund management features provide you with a convenient means of transferring funds internally between your Heritage Bank accounts, or externally through ACH origination or wire transfer options. The Senior Administrator function gives you the ability to "nickname" accounts with more descriptive names, define access levels for employee-users and customize account groupings that align with your general ledger categories.
Complete privacy is controlled through encryption and passwords, which insures only authorized access to your accounts.
Within your own office, you will be able to…
- Access real-time transactions & account balance information with an unlimited number of accounts (personal & business)
- View loan balance & transactions
- View and print posted checks, deposit slips & statement images
- Make internal transfers
- Access line of credit availability/activity
- Export transactions to Intuit's QuickBooks to facilitate the reconciliation process
- Transfer funds & files electronically
- Generate wire transfers- Domestic & Foreign
- Place Stop Payments
- Perform administrative functions (Set up employee access; Create transfer templates; Schedule transfers)
- Create/Submit ACH Files & transactions (Payroll, Dues…)
- Make Tax payments
- View your posted checks
- Receive 1:1 support
Please Speak with your Personal Banker Today to Arrange a FREE Consultation! Questions? Call Gary Fehl (775) 321-4134 e-mail: gfehl@heritagebanknevada.com
FREQUENTLY ASKED QUESTIONS
Q. Is there any special software required?
A. No. Just an internet browser that supports 128-bit encryption. The following browsers are all acceptable: Microsoft Internet Explorer version 5.5 or higher (with Secure Sockets Layer support) or Netscape Communicator version 6.2 or higher.
Q. Is Online Banking secure?
A. Yes. Besides using 128-bit encryption, Heritage Bank’s Online Banking is built with several additional safeguards to ensure your account information remains secure. Should someone attempt to access your account portfolio using an incorrect password more than three times, Heritage Bank will lock the entire session from use. The lockout can only be cleared by a Heritage Bank employee. Should you forget to logout of Online Banking, your session will automatically be terminated after a short period of no activity.
Q. What if my ACCESS ID and/or PASSWORD don’t seem to work?
A. There are a couple solutions to this problem. The most common issue is the placement of your CAPS LOCK key. Your ACCESS ID and PASSWORD are case sensitive. The second most common issue is a complete lockout of your account. If you weren’t sure of your PASSWORD, and began guessing or didn’t realize that you were entering your PASSWORD in the wrong case, you had only three chances to get it right. As a security feature, we lockout all accounts if an incorrect PASSWORD is entered on the third try. The only way to reset a lockout is to call us at (775) 348-1000 during regular business hours.
Bill Pay
Discover just how easy it is to pay your monthly bills with Heritage Bank’s Bill Pay! With the simple click of a mouse, your monthly bills can be paid in a matter of minutes. Pay anyone, anytime from anywhere in America. No more writing checks, no more postage, no more hunting around the house for envelopes, no more tearing, ripping, and filing of your bills. Just point and click. Just some the features and benefits include:
- Easy Management of Payees
- View payment history
- Auto-payment for recurring bills
- Schedule, change, or stop single and recurring transactions
FREQUENTLY ASKED QUESTIONS
Q. How do I get started using Bill Pay?
A. When you have enrolled for Heritage Bank’s Internet Banking, you will see a button for enrolling in Bill Pay. Click the button, and you will be given step-by-step instructions for enrolling in Classic Bill Pay-e™.
Q. How soon can I start making payments using Bill Pay?
A. Once you submit the separate online enrollment for Bill Pay, you can begin scheduling payments as soon as your enrollment is processed by the Bank (usually 24 hours). Once processed, you will receive an e-mail stating that you have been approved for Bill Pay. You will find most nationally recognized payees already available for your use. For smaller local payees, you may have to register them first. A new payee usually takes 48 – 72 hours for approval. Once established, however, those particular payees will be available for immediate use on subsequent visits.
Q. How are payments delivered and how can I ensure that my payee receives my payment by the due date?
A. You may schedule payments to be initiated on the day you enter the information, on a future date, or on the same day each month. Although you can enter payment information 24 hours a day, 7 days a week, payments can only be initiated on business days. After funds are withdrawn from your designated account, we may remit your payments by electronic funds transfer, or if the payee does not accept electronic payments, by mailing a check drawn on an account we maintain for this purpose, or by some other appropriate means. Because of the time it takes to remit your payment to the payee, they will not receive the payment on the processing date (the date you instruct us to deduct the funds from the account). Therefore, in order to provide sufficient time for payments to be received by your payee, the processing date should be a minimum of five (5) business days before the bill’s actual due date.
Q. Why does it take five business days and sometimes more for payments?
A. Although a number of your payees accept payments electronically, many do not. For those that do not accept electronic payments, we must send a check to that payee via US Mail. Once the payee receives the check, it may take a day or so for the payee to process and post the check to your account. Even for electronic payments, it may take two or three days for your account to be posted. Holidays must also be taken into consideration.
Q. What should I do if a payee has not posted my payment?
A. First, be sure to allow a minimum of five (5) business days for a payee to receive your payment. Contact Bill Pay if your payee does not post your payment within ten (10) business days of the date you requested the payment to be processed by simply calling (888) 221-0166. They will follow up on the payment and get back to you within 24 to 48 hours.
Q. Where can I go for help when using Bill Pay?
A. Just click on the "Live Chat" button. "Live Chat" representatives are available from 4:30 am to 11:00 pm, Pacific Standard Time, Monday through Friday.
Q. If I currently have an automatic debit for a bill coming out of my checking account, should I cancel this debit and use Bill Pay?
A. It is recommended that you NOT cancel any auto debit UNLESS Bill Pay has the ability to electronically remit this payment to your payee. To determine if your payee is electronic with Bill Pay, simply look for an asterisk by the payee’s name when you attempt to establish the payee. Payees who have their own debit program will often not allow 3rd party processors to remit payments to them. Our main concern is that your bill be paid in a timely manner and safely.
